The pandemic has put a lot things into perspective for most of us – and customer experience is among them.
We’re viewing things through a new lens, and customer experience is no longer only about the value your product or service delivers.
The question many are asking is - are you helping my business survive.
Customer experience has become an existential experience.
For many businesses being nice, present, digital, 24/7, is not enough. Can you think ahead and help me figure out how to keep my customers and find new ones?
If you can make this pivot you can turn the experience of working with your business into something so essential that you build true competitive advantage. By maintaining the livelihood of our customers, you build a deep foundation for your relationships.