Rebecca Miller

Recent Posts

The truth is that your customers are impatient. They have access to multiple solutions to their problems in the palm of...

You need to change up more than your tactics if your goal is to create sustainable industrial growth.

Industrial...

Customer success is often an underutilized opportunity for both customer retention and sales acquisitions. With so many...

You might research your next smart phone or car online, but if you were in the market for fabricated parts or the metal...

 In 2018 if your business strategy boils down to, “We’re about making money,” it’s time to take a step back and assess...

How happy are your customers? Does your customer service solve your customer's problems or drive them away? Are you...

It is not uncommon in industrial manufacturing companies for sales, marketing, and service to work as wholly independent...

When Inbound Organization first launched, Todd and Dan headed to Massachusetts to celebrate the book launch with the...

The first step in building an outstanding customer experience is helping. Regardless of your business or industry,...